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Ledger will delay the release of its Recover service after backlash on social media. 

In an open letter, Pascal Gauthier, CEO of Ledger, said that the company had made an “unintentional communication mistake” which hindered consumers from “accurately” understanding Recover. 

“We believe wholeheartedly in the need for a service like Ledger Recover—those of us who have been in the space for a long time, over a decade in my case, have a responsibility to ensure everyone can be self-sovereign and can have self-custody over their digital value,” Gauthier said

In a tweet, Ledger’s Chief Technology Officer Charles Guillemet said that the company will release the white paper for Ledger Recover, and will then give consumers the option to implement their own shard backup providers. This will all be done under an open-source implementation. 

Ledger won’t release Recover until the open sourcing is complete. 

The Ledger team says that the priority of the open source project will be Ledger Recover, “to make it fully auditable.”

The company will also host a Twitter Spaces with executives to give customers the opportunity to raise questions and concerns. 

When Ledger initially announced Ledger Recover, industry participants – such as Polygon Labs’ chief information security officer Mudit Gupta – warned that Recover could be a “horrendous idea.”

There was also confusion as to whether or not the Recover service could accidentally give hackers access, though Guillemet said that “there is no backdoor for anyone, neither us, a provider or even a very gifted hacker to access it.”

The service was designed to be an “optional subscription for users who want a backup of their Secret Recovery Phrase. You don’t have to use it, and can continue managing your recovery phrase yourself if that’s why you bought a Ledger.”

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